Responsible Gaming

Jackpot Casino exists to provide entertainment. Gambling should never be seen as a way to earn money or solve financial problems. If you feel your gambling is no longer in control, this page explains the tools we offer and where you can find free, confidential support.

Your Control Tools

You can set limits on your account at any time through the ‘Responsible Gaming’ section of your profile. These include:

- Deposit limits: cap how much you can deposit over 24 hours, 7 days, or 30 days - Loss limits: restrict how much you can lose in a set period - Session time limits: stop play after a chosen number of minutes per session - Reality checks: receive pop-up reminders showing how long you’ve been playing - Cooling-off periods: pause your account for 24 hours, 7 days, or 30 days - Self-exclusion: close your account for a minimum of six months

All limit reductions take effect immediately. Requests to increase limits are delayed by 24 hours to give you time to reconsider. Self-exclusion cannot be undone before the chosen end date.

Recognising Warning Signs

Problem gambling often starts quietly. Ask yourself if any of these apply:, You chase losses hoping to win back money, You gamble longer or more often than planned, You hide your gambling from family or friends, You use rent, bills, or grocery money to bet, You feel restless or irritable when not gambling

If one or more sound familiar, it may be time to use your control tools or speak with someone who can help.

Getting Independent Support

Free and confidential help is available across Australia. Contact Gambling Help Online by phone or web chat. They operate 24/7 and connect you with local services. You can also register with BetStop, the national self-exclusion register for online wagering. Adding your details blocks access to all licensed Australian online betting services for a period you choose.

Protecting Minors

Only people aged 18 and over may open an account. We verify age during registration using government-issued ID. If you share a device with children or teens, consider installing blocking software such as Net Nanny or K9 Web Protection to prevent underage access.

Account Rules

You must be physically located in a state or territory where online casino gaming is permitted under local laws. One person may hold only one account. Duplicate accounts will be closed.

Before your first withdrawal, we require identity and address verification. This protects you and meets anti-money laundering rules. Deposit and withdrawal methods vary by region. Check the cashier for options available in your location.

Bonuses come with terms. Wagering requirements mean you must bet a multiple of the bonus amount before withdrawing winnings. Only certain games count toward this total. Bonuses expire if unused within the stated period, and maximum cashouts may apply. Attempting to abuse bonus offers, such as creating multiple accounts, will void any reward.

Accounts inactive for 12 months may incur a monthly dormancy fee. We’ll email you before charging it.

Fair play matters. Collusion, automated bots, fraudulent chargebacks, or any attempt to manipulate game outcomes breaches our terms and may lead to account closure.

If you have a complaint, contact our support team first. If unresolved, you may escalate the matter to your state or territory gaming regulator.

We may update these terms. Registered users receive notice by email, and revised versions appear on this page.

Privacy Practices

We collect personal data to run your account lawfully and safely. This includes:, Identity and contact details (for registration and communication), Payment information (to process deposits and withdrawals), Technical data like IP address and device type (to detect fraud and ensure security)

We process this data because it’s needed to provide our service, meet legal duties, or protect against harm. Data is shared only with payment processors, identity verification partners, and regulators. Never sold to third parties.

Records are kept for five years after account closure, as required by law. You have rights to see, correct, delete, or transfer your data. Email our privacy team to make a request.

Our site uses cookies. Essential cookies keep you logged in. Analytics cookies help us understand site traffic. Marketing cookies show personalised ads. You can refuse these in your browser settings.

All data sent between your device and our servers is encrypted. Staff access to customer data is strictly limited and logged.

For privacy questions, use the contact form on our website.