Self-Exclusion

Jackpot Casino offers tools to help you stay in control of your gambling. This page explains how those tools work, what signs may suggest a problem is developing, and where you can find free, confidential support.

Gambling as entertainment

Gambling should be a form of entertainment, not a way to make money. If you find yourself chasing losses, betting more than you planned, or feeling stressed about your play, it may be time to take a step back. Jackpot Casino provides several features to help you manage your activity.

Tools to manage your play

You can set personal limits directly in your account settings:

- Deposit limits: Choose a daily, weekly or monthly cap on how much you can deposit. New limits apply right away. Raising a limit requires a minimum 24-hour cooling-off period. - Loss limits: Set a maximum amount you are willing to lose over a chosen period. Like deposit limits, reductions take effect immediately; increases require a delay. - Session time limits: Decide how long you can stay logged in during a single session. The system will log you out once the time runs out. - Reality checks: Receive pop-up reminders at intervals you choose (e.g., every 30 minutes) showing how long you’ve been playing and your net win or loss. - Cooling-off periods: Take a short break from gambling for 24 hours, 7 days or 30 days. Your account will be inactive during this time, and you cannot reverse the decision once started. - Self-exclusion: Permanently close your account for a fixed period of at least six months. During self-exclusion, you cannot log in, deposit, or receive marketing messages. Reinstating your account after the exclusion ends requires identity verification and a manual review.

All limit changes that reduce your activity apply instantly. Any request to increase a limit must wait at least one full day before taking effect.

Recognising warning signs

Problem gambling does not always look dramatic. Common signs include:, Spending more time or money than intended, Borrowing money to gamble, Feeling restless or irritable when trying to cut down, Hiding your gambling from family or friends, Using gambling to escape stress or mood problems

If any of these sound familiar, consider using the tools above or speaking with a support service.

Getting help

Free, confidential support is available across Australia. You can contact the national gambling helpline by calling 1800 858 858. Trained counsellors provide advice, referrals and emotional support without judgment. Online chat and email options are also offered through their website.

Protecting minors

Only people aged 18 and over may open an account. Jackpot Casino verifies age and identity as part of its registration process. If you share a computer or device with children, consider installing blocking software such as Net Nanny or Gamban to prevent access to gambling sites.

Account rules

You must be physically located in Australia and at least 18 years old to register. Only one account per person is allowed. Duplicate accounts will be closed, and any funds may be withheld.

Before you can withdraw winnings for the first time, you must complete identity and payment method verification. This protects both you and the operator from fraud.

Bonuses come with terms including wagering requirements, game eligibility, expiry dates, and caps on how much you can cash out. Abusing bonus offers, such as creating multiple accounts to claim welcome deals, will void any winnings tied to those promotions.

Inactive accounts (no login for 12 months) may incur a monthly dormancy fee after notice is sent. Fair play is required: collusion, bots, credit card chargebacks, or other dishonest behaviour breaches our terms and may lead to account closure.

If you have a dispute that our support team cannot resolve, you may escalate it to your state or territory gaming regulator.

Privacy and data

We collect:, Identity and contact details (to verify your age and location), Payment information (to process deposits and withdrawals), Technical data like IP addresses and device type (for security and fraud prevention)

We do not sell your data. It is shared only with payment processors, identity verification partners, and regulators when required by law. Records are kept for five years to meet legal and licensing obligations.

You have the right to ask for a copy of your data, correct errors, request deletion (where permitted), or object to certain uses. Contact our privacy team through the support portal to exercise these rights.

Cookies on our site fall into three types:, Essential cookies (needed for the site to work), Analytics cookies (to understand site performance), Marketing cookies (to show relevant ads)

You can manage cookie preferences via the banner on your first visit or in your account settings.

All data sent between your device and our servers is encrypted. Staff access to player information is strictly limited and logged.

Changes to this policy

We may update these terms occasionally. If changes affect your rights or obligations significantly, we will notify you by email or via a message in your account inbox. Continued use of the site after such notice means you accept the revised terms.